Warranty
At Innova we are committed to delivering products of a consistently high standard, backed by thoughtfully structured warranty programs designed to provide confidence and peace of mind. Our dedicated After Sales and Warranty team supports both retail partners and end users, ensuring any enquiries are handled efficiently and professionally.
Innova has updated the residential and commercial warranty periods, terms and conditions for all products purchased post October 1st 2023. If you had purchased a product prior to this date, please contact us.
Warranty Claim
How do I make a warranty claim?
Warranty claims can be submitted for products where an issue has arisen after installation. If your product has not yet been installed, please contact your retailer or place of purchase directly, as they will assist with returns relating to change of mind, ordering errors, transit damage, or incorrect items.
For warranty-related issues, we recommend contacting the store where the product was originally purchased. If you are unable to reach them, you may complete the warranty claim form below and our team will be in touch to assist.
Please note that supporting documentation may be required when lodging a claim, including proof of purchase from the retailer and, where applicable, an invoice from your licensed installer.
How will Innova resolve a warranty issue?
The appropriate resolution will depend on the nature of the issue. Innova will assess each claim and determine the most suitable course of action, which may include:
- Supplying a replacement product
- Arranging for a licensed service technician to inspect, repair, or replace the product
- Coordinating with the original place of purchase to facilitate a refund in the case of a major failure, within the applicable warranty period
Please note that for refund requests, the product must be returned either to Innova or the original place of purchase for assessment.